How to Fix PS4 Auto-Eject Problem

Posted on Sep 7 2014 - 11:29pm by Shak

ps4-console
If you’ve never heard of this problem before, you’re lucky, but you should probably take note just in case it ever does occur on your PlayStation 4. Essentially, what happens is that you can be playing a game, or you might have your PS4 turned off, and it will turn itself on and eject the disc in the drive and continue to attempt to eject the disc every few seconds. Needless to say, it’s a problem that is very annoying, but appears to be fixable (at least temporarily) by trying a few things.

Read more: How To Fix PlayStation Vita’s Flashing Blue Light

The cause of this problem appears to be something to do with the eject button getting stuck in the depressed position somehow, and appears to be more prominent in consoles that are placed horizontally. So here are some fixes that you can attempt before sending it in to Sony (although if you’re within warranty, I’d suggest you do that first).

1. Change the position of your console so it is vertical. This may be the easiest fix for your problem, but there have been cases where even having the console in the vertical position didn’t fix the problem.

2. In the horizontal position, raise your PS4 up off the ground by placing a couple of CD cases underneath. This is because the button actually runs around the bottom down the line of the console, so raising it off the ground and leaving that area exposed sometimes fixes the issue.

3. Give the console a quick wipe, especially around the eject button.

4. Remove the glossy HDD panel, and locate a small screw at the top of the PS4 (by top I mean the way you would see it if you had the PS4 stood up vertically), and tighten it.

5. Remove the rubber foot closest to the PS4 eject button, you might get an even more wobbly PS4 if you do this, but worth a try.

6. Power cycle completely. Turn off the PS4, unplug from the mains, wait around 10 minutes or more, and plug back in. Some users have also said that unplugging whilst the PS4 is in standby mode and rebooting appears to fix the problem, but try that at your own risk.

7. Boot into safe mode, and re-initialize the PS4. Switch of PS4 using power button on main control panel, once the PS4 is off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another 7 seconds later.

ps4-safe-mode
You want to probably try option 7 here, but bear in mind that this is destructive. Meaning you must connect a USB stick with firmware on it, and completely wipe the console. However, as long as you’ve left PS+ save uploading enabled or backed up manually to a USB drive, you shouldn’t lose any progress. You will of course have to re-download any games/patches.

8. Call Sony (if you’re within warranty you should do this straight away). If you can convince them that this is a defect with the device from launch, you might be able to get it fixed for free even without warranty. Turn around time is usually around a couple of weeks, and Sony will pay for the postage.

Hopefully these steps should resolve this problem for you, and if anyone knows of any more, please let us know in the comments below and we’ll add it to this article so others can benefit from it.